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COVID-19 Information

COVID-19 Fan Communications and Updates


Fans! We are thrilled to have you back in the building. Please note that things will look a little different and procedures getting into the building will also take a bit more time. We appreciate your patience as we do our best to get you back to events safely! We couldn't be more excited!

UPDATES ON ENTRY POLICIES

  • All fans must be fully vaccinated (two doses plus 14 days) against COVID-19 to enter the Meridian Centre. Unvaccinated people with medical exemptions and those under 12 years of age will be allowed to enter. If you have a medical exemption, please provide the appropriate documentation as outlined by the Ministry of Health, to security to gain access to the venue. Click here for Medical Exemptions. All children under the age of 12 will be required to be accompanied and supervised by a fully vaccinated adult and will be required to follow all safety protocols. Fans will be required to show proof of vaccination and matching photo ID (Parents should be prepared to show government issued identification of for all children 17 and under ). Currently, a photo of your second vaccination receipt will suffice with your ID, or you can Download proof of vaccination here.
  • All fans must pass COVID-19 screening. The process of getting in the building will take longer due to the new protocols, please save time and screen at home no more than 24 hours before coming to the game. Once passed, take a screenshot to show security. Screen here
  • Masks must be worn at all times while in the venue with the exception of actively eating or drinking while seated.
  • There are no in-and-out privileges. Once you enter the venue and have passed screening there will be no re-entry.


Please note some important information:
  • Masks are required at all time unless actively eating or drinking while in your seat.
  • You must remain in your seat at all times unless purchasing food and beverage, visiting the restroom facilities or in case of an emergency.
  • You must try and maintain physical distance of 2 meters at all times while entering the building, walking the concourse and using the restroom facilities.
  • Please, whenever possible, we appreciate cashless transactions.
  • Access within the venue is limited to certain areas.
  • Hand Sanitizer stations are available throughout the building.
  • There is absolutely no re-entry into the building once you exit.

WE ARE READY FOR YOU!

We have had a lot of time to get ready...a lot of time! Fortunately, the Meridian Centre is managed by ASM Global, the world’s leading venue management and services company, we have begun deploying VenueShield, a comprehensive and industry-leading reopening program. The protocols and procedures being activated are to ensure the safest return to events possible, providing the highest levels of safety, security and consumer confidence, in alignment with approvals from local government officials and health care experts. Capacity is currently limited to 1000 spectators.

  • Our team is cleaning to the highest possible standards. Feel confident that we are cleaning high traffic touchpoints regularly.
  • Our staff is screened daily, and will be using PPE in all public facing spaces.
  • Our goal is yours and our staffs safety, if you see something that needs attention, please let a Guest Service staff know.


Please continue to stay informed on the status of Covid-19 by checking for updates from the following agencies:





Ticketmaster

To find out the status of your event(s), as well as more information regarding the cancellation and rescheduling of live events, go to ticketmaster.ca, and follow these simple steps:

  1. Under the “Find the Status of Your Event” link, you will find all events that have been cancelled, postponed, or rescheduled.
  2. To change the city you are searching, click the city link next to 'All Event Status Updates Near.'
  3. To filter by Cancelled, Postponed, or Rescheduled events, click the drop-down menu on the left.
  4. To filter by Category, click the drop-down menu in the middle.

For Postponed and Rescheduled Events: If you’re selling tickets to these events, the listing with the old date will come down — then just list the new tickets with the new date (once confirmed) from My Account on your computer or mobile device.

Ticketmaster is working with the event organizer to identify new dates (for events that are postponed), and we will contact you as soon as we have confirmation. For rescheduled events, that information will be listed on our website by your event. If your event's organizer is offering refunds for a postponed or rescheduled event,
this option (a refund link) will be visible under the order in your Ticketmaster account.

For any canceled events: Due to the unprecedented volume of cancelations, please note that your account will be refunded within the next 14 - 21 days. If the tickets were transferred to you, the refund will go to the fan who originally bought the tickets from Ticketmaster.

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1 David S Howes Way St. Catharines, Ontario
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