To find out the status of your event(s), as well as more information regarding the cancellation and rescheduling of live events, go to ticketmaster.ca, and follow these simple steps:
- Under the “Find the Status of Your Event” link, you will find all events that have been cancelled, postponed, or rescheduled.
- To change the city you are searching, click the city link next to 'All Event Status Updates Near.'
- To filter by Cancelled, Postponed, or Rescheduled events, click the drop-down menu on the left.
- To filter by Category, click the drop-down menu in the middle.
For Postponed and Rescheduled Events: If you’re selling tickets to these events, the listing with the old date will come down — then just list the new tickets with the new date (once confirmed) from My Account on your computer or mobile device.
Ticketmaster is working with the event organizer to identify new dates (for events that are postponed), and we will contact you as soon as we have confirmation. For rescheduled events, that information will be listed on our website by your event. If your event's organizer is offering refunds for a postponed or rescheduled event,
this option (a refund link) will be visible under the order in your Ticketmaster account.
For any canceled events: Due to the unprecedented volume of cancelations, please note that your account will be refunded within the next 14 - 21 days. If the tickets were transferred to you, the refund will go to the fan who originally bought the tickets from Ticketmaster.